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The Wool Bed Company's Guarantee
Surround Ewe's Collection of Products Are Custom Hand-Made to Order
We promise that any purchase you make from The Wool Bed Company is a quality product, made with the finest organic and toxin free materials all grown or raised in the USA. We have set the industry standards with our research and development of each product. The Wool Bed Company holds the patents on our product line giving you the confidence of knowing you are buying the BEST in the USA. We take great pride in the organic materials we use and our craftsmanship. We value our customers as well as our mutual commitment to supporting sustainable healthy lifestyles.
If a product is found to be defective within 30 days from the day the items are shipped, The Wool Bed Company will replace the defective items at our expense. If the product is found to be defective, we will replace the product and pay shipping charges to return product to you. Valid claims will be at the sole discretion of The Wool Bed Company. Customers will pay to return products found not to be defective.
A copy of the original sales receipt must accompany the item, returns must be accompanied by the RMA # you receive when calling us with a defective return request.
Call 1-888-966-5233 for RMA# before returning any product.
State and Federal regulations prohibit returns of bedding products.
The Wool Bed Company unites the finest, natural quality of the materials, superior, personalized customer service with sustainable, local, family-oriented business principles that benefit nature, employees, and, most importantly enthusiastic customers all of whom report major breakthroughs in sleep and health.
Our Wool Bedding Renewal Program
We are the only company to offer this unique Wool Bedding Renewal Program . At any time will gladly renew your Soothe Ewe™ Mattress Topper or Mattress, Snuggle Ewe™ Comforters, Hug Ewe™ Pillows and Pet Bedding. It will be taken apart, the wool renewed, new wool added, and the cover replaced. All Wool Bedding Renewals are done by appointment.
Call us to schedule your product renewal - 888.966.5233. For Wisconsin or Illinois local customers, drop off your item in the morning and we'll have it ready in the afternoon. You won't miss even one night's sleep. Cost for our renewal program is half of todays original price (not sale price) per item.
So You Bought Poor Wool Bedding From Someone Else?
If you have been dissatisfied with any other company's wool product, and would like to have it brought up to our quality standards, simply call for a price quote.
Call Susan TODAY to learn more organic Eco-Pure wool bedding products at 888.966.5233!
Test-Rest Guarantee Pillow Exchange
Pillows are very personal. What happens when you sleep on it for a few nights and it's not right? Stop!! No need to toss it. Pick up the phone, call our customer service, and tell us what it would take to make the pillow perfect. Upon authorization, we will make a new pillow to your specifications and ship it to you. Place your old one in the box and ship it back to us. If we have not received the old pillow within 15 days, we will simply bill you for the new pillow. It is as easy as that! No other Wool Bed company offers this Test Rest Guarantee!